Specialist - Finance Shared Services-2

Core Responsibilities:

• Finance:
• Coordinate and process RTM chargebacks, ensuring accurate documentation and compliance with contractual agreements.
• Review and validate return authorizations (RAs), credit memos, invoices, and supporting documentation.
• Work closely with merchandising, accounts payable, inventory control, and logistics to validate and support return transactions.
• Perform root cause analysis for recurring issues and recommend process improvements.
• Maintain accurate and organized records of all RTM transactions for audit and reporting purposes.
• Ensure adherence to all financial, regulatory, and company policies in the RTM process.
• Support month-end close processes and financial reconciliations related to RTM and chargebacks.
• Monitor key performance indicators (KPIs) related to chargeback processing time, accuracy, and recovery rate.
• Participate in internal and external audits as required.
• Suggest process improvement ideas
• Support the additional work load within or beyond your respective processes as and when required
• Development of trackers for self and team is must
• Recommend improvements to streamline RTM processes, reduce delays, and optimize recovery.
• Proactively interacting calls with partners and sharing or taking process related informationsupdates
• Training opportunities to be utilized proactively
• Works in collaboration with OPS Lead and Partners to understand challenges/concerns/process updates/exceptions and address them in a timely manner with proper document.

Years of Experience:

6+ Years

Education Qualification & Certifications (optional)

Required Minimum Qualifications

Education level:

Field of Study:

Skill Set Required

Primary Skills (must have)

• Excellent analytical skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple tasks under deadlines.
• Strong understanding of financial documentation (credit memos, invoices, GL accounts).