Specialist, Customer Service

As a Specialist - Customer Service, your role will involve handling end-to-end order to cash (OTC) processes for the respective line of business, ensuring a high level of customer satisfaction. You will be the primary customer interface for external customers and Channel Partners, responding to customer queries promptly and ensuring smooth order execution. Your responsibilities will also include: - Managing imports and exports shipments in Air & Sea mode, with a good understanding of commercial terms such as incoterms. - Handling GRN transactions, clearance processes, and coordination with freight forwarders in different regions for timely shipment clearance. - Managing various types of customer orders through Customer Service work processes and systems, ensuring compliance with Business Service Standards and supporting Business functional performance. - Executing end-to-end orders in SAP, from order entry to invoice creation. - Monitoring open orders, maintaining proactive communication with the supply chain to ensure on-time deliveries. - Collaborating with internal AR team, sales, and customers to resolve credit block issues promptly. - Processing customer complaints and returns as per Complaint Management process and return policies, with a focus on thorough complaint analysis. - Ensuring proper filing of all documents related to the order to cash process in accordance with internal control guidelines (SOX/CRIM). - Compliance with SOX Requirements, Basic Accounting & Taxation Guidelines, and handling high seas orders, indents, and international orders for Indian customers. - Familiarity with GST, tax, TDS, TCS, e-way bill, etc. Qualifications required for this role include: - Graduate or PG qualification. - Proficiency in both written and spoken English. - Experience in SAP SD. This summary provides an overview of your responsibilities and qualifications required for the Specialist - Customer Service role. As a Specialist - Customer Service, your role will involve handling end-to-end order to cash (OTC) processes for the respective line of business, ensuring a high level of customer satisfaction. You will be the primary customer interface for external customers and Channel Partners, responding to customer queries promptly and ensuring smooth order execution. Your responsibilities will also include: - Managing imports and exports shipments in Air & Sea mode, with a good understanding of commercial terms such as incoterms. - Handling GRN transactions, clearance processes, and coordination with freight forwarders in different regions for timely shipment clearance. - Managing various types of customer orders through Customer Service work processes and systems, ensuring compliance with Business Service Standards and supporting Business functional performance. - Executing end-to-end orders in SAP, from order entry to invoice creation. - Monitoring open orders, maintaining proactive communication with the supply chain to ensure on-time deliveries. - Collaborating with internal AR team, sales, and customers to resolve credit block issues promptly. - Processing customer complaints and returns as per Complaint Management process and return policies, with a focus on thorough complaint analysis. - Ensuring proper filing of all documents related to the order to cash process in accordance with internal control guidelines (SOX/CRIM). - Compliance with SOX Requirements, Basic Accounting & Taxation Guidelines, and handling high seas orders, indents, and international orders for Indian customers. - Familiarity with GST, tax, TDS, TCS, e-way bill, etc. Qualifications required for this role include: - Graduate or PG qualification. - Proficiency in both written and spoken English. - Experience in SAP SD. This summary provides an overview of your responsibilities and qualifications required for the Specialist - Customer Service role.