Specialist - Claims Service

Mercer is seeking candidates to join our Claims Service team based in the Pune/Mumbai office. This is a hybrid role that requires working in the office at least three days a week.

Specialist Claims Service (Grade C1)

What can you expect:

• Excellent exposure to complex & diverse claims handling.
• Opportunity to enhance Claims knowledge and understanding & build on client management skills.

• As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.

• Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the claim processing with limited support

We will count on you to:

• Client Service Management:

• Processing and Submission of First Notice of Loss to the Carriers. Monitoring and filing responses from Carriers and following up as necessary
• Liaison with Carriers & Internal Stakeholders
• Liaise with Advocacy team to resolve all queries in order to send out the FNOL within stipulated timelines
• Provide ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document to line manager for adoption across the business.

• Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh Speciality's systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance

What you need to have:

• 3+ years of work experience
• Graduate in any stream
• Fair understanding of Insurance Broking business and dynamics
• Good command over spoken and written English
• Superior comprehension and articulation skills
• Ability to prioritise and organise tasks, work within stiff timelines
• Eye for detail and innovative mindset

What makes you stand out:

• CII certification
• Post-Graduation/Certificate Courses in Insurance
• Experience on handling Insurance claims