Specialist

Role & responsibilities

Monitor claims from start to finish, verifying and updating information on

submitted claims and supporting documentation, reviewing the policy to

determine which charges are eligible for reimbursement

• Review marketing materials against an established set of guidelines and

brand standards

• Conduct primary and/or secondary review of post campaign activities to

determine whether materials were executed as specified in program

guidelines

• Communicate status to partners
• Report issues with website functionality
• May perform quality control checks at the pre-payment level to ensure

accuracy and compliance with program guidelines (QC)

• Resolve calls, emails, and chats and document communications appropriately
• Participate in team collaboration through idea-sharing and brainstorming

sessions

• Support in mentoring and training peers to increase program and platform

knowledge and to improve quality

• Able to flex up or down in job responsibilities when needed

Qualifications:

• Solid verbal and written communication skills

• Bachelors or Post Graduate degree in a business, or finance field

• Claims Experience preferred

• Experience in a fast-paced office environment providing customer service

• Proven technical competence including experience with Microsoft Word, Excel

and Outlook

• Strong attention to detail and excellent time management

• Ability to organize work, multitask and meet deadlines

• Exceptional ability to work within a team environment

• Some remote-work experience preferred and demonstrated ability to work

independently

• A natural curiosity and eager desire to learn

Preferred candidate profile