Specialist-After Sales

Role & responsibilities

1. Team Work:

Work with team of 3-5 members, fostering a collaborative and high-performance work environment.

Provide support and response to internal and external customer.

2.

Monitor and analyze pricing trends and market conditions to ensure competitive pricing.

Collaborate with sales and finance teams to set and achieve margin targets.

Analyse and study market to identify areas of product improvement and cost reduction.

3.

Evaluate technical and commercial requirements from customers.

Prepare and submit budgetary quotes for the regional team within specified timelines.

Collaborate with Engineering and Supply Chain Management (SCM) teams to gather technical clarifications and delivery information for accurate quotes.

4. Tender Quoting:

Prepare and submit quotes for metro tenders through GEM (Government e-Marketplace) and IREPS (Indian Railways e-Procurement System) portals.

5. BQ Preparation:

Create budgetary quotes for new products based on technical manual recommendations.

Address must-change items and conditional-based items.

6. BQ Conversion and Follow-Up:

Coordinate with partner companies for HSN (Harmonized System of Nomenclature) and GST (Goods and Services Tax) details requests.

7. Monthly Reporting and Analytics:

Prepare monthly reports on budgetary quotes, considering tender and order data for IR and private customers.

Conduct monthly analytics of tenders and quotations to identify trends and opportunities for improvement.

8. Digitization in Spares and Trading:

Utilize internal software platforms (Configure, Price, Quote) and tools to prepare spares and tender offers.

Drive digitization and adoption of technological platforms in service operations.

9. Quality and Compliance:

Promote 5S principles for good housekeeping within the department.