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SPE-Loan Servicing

SPE-Loan Servicing

Cognizant

1 - 3 years

0 Lacs

nanjangud karnataka india

Posted:2 weeks ago| Platform:

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Skills Required

reports research data analysis workflow staffing learning escalation report service reporting schedule management processing

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Voice Ability to identify and understand various terminologies used in US Need to understand terminologies used in the US Eg Pool Cess Pool vs Swimming Pool Shingles gator crossing half bath patiosKnowledge on generating analyzing reports perform research on Error reports Generated by applicationsPerform data research and analysisProcess the work in workflow tools as availableProvide process improvement ideas on productivity accuracy turnaround time

Responsibilities

Potential seed resources for staffing new engagementsAssist Process executive to come up the learning curve by providing side by side assistance whenever requiredIn the absence of the Process Specialist Team Lead perform the following tasks when assignediHandle escalation callsiiManage and report service levels as per the reporting cycleiiiManage break schedule for the teamivCommunicate and manage transport delaysDisplay aspiration for career path7 BPS Horizontals Service Delivery TrackIVDegree of IndependenceSupervision requiredPerforms assigned duties according to specific proceduresCapture new scenarios in the process and refer the same to the Supervisor for approvalComplex problems proceduresprocesses are referred to the respective SOP supervisor Work product is reviewed closely for accuracyVTeam Management ResponsibilitiesNAVIQualificationEducation GraduateMinimum Experience required 1 to 3 year experience in BPO Transaction Data Processing background Data WarehousingVIIAdditional InfoWhile performing the essential functions of this job the associate is required to remain in a stationary position standing or seated use a computer keyboard and view data on a computer screen for up to 95 of their work hours or shiftFlexibility to work in late evening shift as per the client requisite This requirement is for Voice

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Teaneck New Jersey

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SPE-Loan Servicing