Spare Parts Executive

Roles & Responsibilities:

• Handling customer calls and emails.
• Coordinating with internal departments (sales, accounts, dispatch, stores, service) to fulfill customer orders or requests.
• Preparing and sharing quotations, order confirmations, PI, invoices and E waybills with customers.
• Updating customers on order status, dispatch schedules, and delivery timelines.
• Prepare GRN (Import and domestic) for all incoming items.
• Prepare and process Stock Transfer Notes (STN) as required.
• Handle outgoing shipments including proper packaging, documentation and dispatch.
• Conduct periodic physical stock verification and assist in inventory audits.
• Ensure proper storage, labeling and identification of materials.
• Track and report slow-moving or non-moving inventory items.
• Prepare and manage export documentation such as invoices, packing lists, shipping bills, certificates of origin, and other statutory documents.
• Maintain accurate export records and files for audits and compliance.
• Follow up with customers for payments or documentation.
• Work with CHA (Custom House Agents), freight forwarders, and transporters to ensure smooth logistics.
• MIS Reports- Open Quotation, open Sales order, Stock Report etc.

Preferred Skills/Requirements:

• Bachelors degree in Commerce, Business Administration, Supply Chain Management, or a related field.
• Proven experience in customer service, order processing, and procurement, preferably in the CNC Machines spare parts industry.
• Strong communication and negotiation skills, with the ability to build relationships and resolve customer issues effectively.
• Proficiency in using ERP systems and Microsoft Office applications particularly in Microsoft Excel & Word for order management and documentation.
• Driving spare parts business growth in collaboration with Sales & Service teams.
• Attention to detail and accuracy in handling quotations, orders, and supplier invoices.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of spare parts terminology, suppliers, and industry standards is a plus.
• Commitment to providing exceptional service and maintaining positive relationships with customers and suppliers.

Interested candidates can apply via email on - careers.india@phillipscorp.com