Solutions Support Analyst

As a Solutions Support Analyst at Fastenal India, you will play a crucial role in assisting with various inventory management concerns related to Fastenal Automated Supply Technology (FAST) offerings. Your responsibilities will include answering and handling multiple phone calls daily, troubleshooting technical issues with our Fastenal Solutions, creating and logging service tickets, responding to customer concerns with exceptional service, learning and conducting technical training, and ensuring adherence to organizational standards and policies. To excel in this role, you should possess a Full Time Bachelor's degree or Diploma, along with 2-4 years of experience in a customer support environment through voice and chat channels. A basic understanding of L1 networking concepts, excellent oral and written communication skills, proficiency in using Microsoft Office Suite, and a highly motivated, disciplined, and customer service-oriented attitude are essential. Additionally, you should demonstrate strong problem-solving, deductive reasoning, decision-making, organization, planning, prioritizing abilities, and the ability to work independently as well as in a team environment. Fastenal, a growth company with a solid financial position, values individuals with an entrepreneurial spirit who are eager to contribute to an elite organization. If you are looking for a challenging role where you can make a significant impact and grow within a dynamic company, Fastenal is the perfect fit for you. This position offers the opportunity for flexible scheduling after an initial period of onboarding, training, and meeting performance goals. Join us in our mission to provide tailored local inventory and personal service to our customers, and be a part of a culture that encourages every employee to take ownership of their success and advance to leadership roles within the company. If you are passionate about innovation, integrity, teamwork, and ambition, and are willing to work rotational and weekend shifts, we look forward to receiving your application for the Solutions Support Analyst position in Bangalore, India. Experience: 2-4 Years Job Location: Bangalore, India,