Solutions Support Analyst

Role Overview: As a Solutions Support Analyst at Fastenal India, you will be instrumental in addressing various inventory management concerns associated with Fastenal Automated Supply Technology (FAST) offerings. Your primary duties will involve: - Answering and managing multiple phone calls on a daily basis - Troubleshooting technical issues concerning Fastenal Solutions and customer-facing technology - Generating and documenting service tickets - Addressing internal and external customer inquiries with exceptional customer service - Acquiring and applying technical knowledge, as well as providing technical training - Ensuring compliance with organization standards and policies Qualification Required: To excel in this role, you should possess the following qualifications: - Bachelor's degree or Diploma - 2-4 years of experience in a customer support environment - Basic understanding of L1 networking concepts - Excellent oral and written communication skills - Proficiency in using Microsoft Office Suite - Highly motivated, disciplined, and customer service-oriented - Strong problem-solving, deductive reasoning, and decision-making abilities - Effective organization, planning, and prioritization skills - Capability to work both independently and collaboratively within a team - Readiness to work flexible shifts, including weekends If you embrace an entrepreneurial spirit and aspire to be part of a growth-oriented company that prioritizes employee development and internal advancement, Fastenal is the ideal workplace for you.,