Solution Specialist - Merchant Engagement

About the job

Who we are!

A melting pot of culture, talent, experience, and diversity. That’s what we are! Pine Labs is one happy union of go-getters who are marching towards our ambition to emerge as a world-class fintech organisation. The company is run by a highly experienced management team, led by several industry veterans including CEO Amrish Rau. Under Amrish, Pine Labs has transformed itself from being regarded as just a point-of-sale payment service provider to a full-stack digital payments company serving the offline and online needs of its merchant and enterprise partners. Incorporated in Singapore, the key investors of Pine Labs include Sequoia India, Actis Capital, Temasek, PayPal and Mastercard. To know more, please visit www.pinelabs.com.

What we do!

Pine Labs is one of the fastest growing fintech companies in India and is rapidly expanding its footprint in Southeast Asia, West Asia, and the UAE. A leading merchant commerce omnichannel platform, Pine Labs’ tech-first approach to digital payments and focus on simplification at the front end aims to help many businesses embrace fintech products at scale.

In online payments, our Plural offering represents a one-stop payment destination across channels. Plural is designed to deliver secure and frictionless online payment experiences to the end user, powered by an advanced tech stack that can augment an existing online business or build an all-new e-commerce payment setup from the ground up.

In issuing, Qwikcilver serves leading corporates, Fast-Moving Consumer Goods (FMCG) brands, e-commerce companies, the Banking, Financial Services and Insurance (BFSI) sector and the airlines industry, with a presence across India, the Middle East, Southeast Asia and Australia. Qwikcilver is a go-to gift card provider among companies looking to, among other things, bolster their employee rewards program and issue closed-loop gift cards for customer acquisition.

In consumer app, Fave is a fintech platform for the next generation of consumers, providing smart payments and savings, while empowering merchants with a loyalty solution to grow and engage with their customers in a whole new way.

Role Purpose

As an IC in the Merchant Engagement team, you will work on deepening the existing relationships and identify newer avenues for growth in your territory. This role reports into the People Leader of the region.

Key Responsibilities

ImproveRevenueShare: Work with the existing clients to improve the overall revenue share by way of additional deployment/value added services.

Retention: Develop a robust strategy and execute it to ensure higher retention of existing clients and ensure continuity in the relationship.

MarketAwareness: Competition benchmarking to report and record the developments ongoing in the current payments landscape.

MarketAwareness: Competition benchmarking to report and record the developments ongoing in the current payments landscape.

We are looking for someone with:

Experience in BNPL, Fintech and Digital.

5-10 Years of Experience

Strong Academic Pedigree

What we value in our people:

• You take the Shot: You decide fast and deliver right.
• You are the CEO of what you do: You show ownership and make things happen.
• You own tomorrow: You build solutions for the merchants and do the right thing.
• You sign your work like an artist: You seek to learn and take pride in the work you do.
• You are the Sherpa: You take people along and act in the interest of Pine Labs
• You care with tough love: You empower others and help people grow