Solution Designer

Job Description

Performing Design/Consulting activities for OSS component for Managed Services from BT LOB by interacting with Solution designers and Platform users. Actively participating in Design calls DRT, CA, CFT to understand the Component impact for the requirement during the design window sprints. Work closely with OSS Designer, Platform Architect, Solution Design Architect and Line Managers to chalk out the requirement both at high level and low level, document it and realize the plan. Walking through the proposed design to the technology and testing teams before the actual implementation window starts. Ensure that the Design process, Design audit documents, Stakeholders Sign off mails are all updated correctly in the SharePoint for tracking and reference. Service Assurance Oversee and manage service assurance processes to ensure high availability and performance of telecom services. Incident Management Lead the incident management process, ensuring timely resolution of service disruptions and minimizing impact on customers. Problem Management Identify root causes of recurring issues and implement permanent solutions to prevent future incidents. Change Management Manage and coordinate changes to the telecom infrastructure, ensuring minimal disruption to services. Process Improvement Continuously improve service assurance processes and methodologies to enhance efficiency and effectiveness. Collaboration Work closely with cross-functional teams, including network operations, engineering, and customer support, to ensure seamless service delivery. Reporting Generate and analyze service performance reports to identify trends and areas for improvement. Qualifications Education Bachelors or Masters degree in Telecommunications, Engineering, or a related field. Experience 12 15 years of professional experience in telecom service assurance, with a focus on incident, problem, and change management. Technical Skills Strong understanding of telecom networks and infrastructure. Proficiency in service assurance tools and platforms. Experience with ITIL or other service management frameworks. Knowledge of network monitoring and performance management. Soft Skills Excellent problem solving and analytical skills. Strong communication and leadership abilities. Ability to work in a fast paced and dynamic environment.