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Solution Customer Success Manager - Finance and Spend Management

Solution Customer Success Manager - Finance and Spend Management

SAP

2 - 16 years

25 - 30 Lacs

gurugram

Posted:19 hours ago| Platform:

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Skills Required

product management process optimization sap relationship building consulting customer retention presales spend management analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Solution Customer Success Manager (S-CSM) focused on Finance and Spend Management solutions, you will act as a trusted advisor, maximizing customer lifetime value by delivering specialized expertise in financial processes and spend optimization to customer executives and their line of business while accelerating near-term value delivery via the rapid adoption and consumption of finance and spend management solutions.

Build deep executive relationships and earn trusted advisor status with customers in finance and procurement domains
Identify and understand Customer Success objectives and outcomes specific to these initiatives
Drive solution adoption and consumption of tools leveraging customer business objectives
Identify new opportunities for customers to leverage new or expanded SAP solutions
Mitigate churn and manage renewals of SAP solutions/services
Identify sales leads and support sales in expansion and upsell efforts within the portfolio
Manage through crisis and de-escalate customer situations related to implementations
Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

What you"ll bring:

5+ years experience in Sales, Pre-Sales, Services or Solution/Product Management
8+ years experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions.
Strong executive presence and relationship building skills, particularly with finance and procurement leaders
Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred
Proven ability to handle difficult customer situations and discuss challenges with customer executives
Commercial/deal support skills
Relationship-driven mindset with excellent verbal and non-verbal communication skills
Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions
Ability to apply risk-mitigation strategies to customer situations
Bachelors degree or equivalent required
MBA or related post-Bachelor qualification is preferred

Meet your team:

You will work closely with a team of approximately 11 other Finance and Spend Management CSM peers, SAP MU leadership, account teams, industry teams, and solution management organization focused on finance and spend management. You will also coordinate internal SAP and partner resources to ensure value delivery in finance and procurement transformations.

Skills youll use:

Professional Skills

Business Acumen
Complex Problem Solving
Effective Communication
Customer Orientation
Establish Trust
Influencing Skills

Tech Industry & SAP General Skills

Key Performance Indicators (KPIs)
Artificial Intelligence
Software-as-a-Service
Technology Innovation
SAP Cloud Suite Portfolio
Cloud ERP

Role Specific Skills

Customer Value Journey Alignment
Account Governance
Account Strategy
Customer Success Management
Customer Retention
Solution Adoption Strategy
Customer Expansion
Relationship Building
Technology Solution Adoption
Overcoming Objections
Finance and Spend Management Domain Expertise
Procurement Process Optimization

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Solution Customer Success Manager - Finance and Spend Management