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Multicloud4u Technologies
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Solution Architect -Bank CRM & Contact Centre

Solution Architect -Bank CRM & Contact Centre

Multicloud4u Technologies

8 - 13 years

14 - 18 Lacs

gurugram

Posted:1 month ago| Platform:

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Skills Required

data migration iso 27001 technical leadership sip microsoft dynamics middleware information technology analytics crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

To support IT for the vendor selection, technical design, and optimization of CRM and contact centre solutions for a banking environment, ensuring seamless integration across cloud and on-premises infrastructures
The role focuses on identifying innovative, scalable, and secure solutions that align with business objectives and regulatory requirements

Key Responsibilities

Technical Leadership

Support selection of CRM (eg Salesforce, Dynamics 365) and contact centre solutions (eg Genesys, Avaya, NICE) in the cloud, on-premises, and hybrid environments

Recommend technical strategies for CRM and contact centre implementation, including architecture, infrastructure, integration, and data migration

Collaborate with stakeholders to ensure alignment of technology solutions with business goals

Solution Design

Support Design of scalable, secure, and high-performing CRM and contact centre architectures, ensuring compliance with industry standards and banking regulations

Support identification of CRM solutions and contact centre, incorporating advanced features such as AI, analytics, and customer engagement tools

Recommend the best integration solutions of contact centre platforms with CRM systems, telephony, and omnichannel communication tools

Team Leadership Collaboration

Provide mentorship and training to technical teams on CRM and contact centre technologies

Act as a bridge between business units, IT, and vendors to drive project success

Education Certification

Bachelor s degree in Computer Science, Information Technology, or a related field

Certifications in CRM platforms (eg Salesforce Certified Technical Architect, Microsoft Dynamics 365 certifications)

Certifications in contact centre technologies (eg Genesys Cloud Professional, Avaya certifications)

Cloud certifications (eg AWS Solutions Architect, Azure Solutions Architect)

Experience

8+ years of experience in IT, with at least 4 years in deploying CRM and contact centre solutions for financial services

Proven track record of managing hybrid deployments (cloud and on-premises) in regulated environments

Hands-on experience with integration using APIs, middleware, and ETL tools

Familiarity with data security, encryption, and compliance frameworks like PCI DSS, GDPR, and ISO 27001

Skills

Expertise in CRM platforms (Salesforce, Dynamics 365, or equivalent)

In-depth knowledge of contact centre solutions (Genesys, NICE, Avaya)

Proficiency in cloud platforms (AWS, Azure, or GCP) and hybrid cloud management

Strong understanding of telephony systems, SIP protocols, and omnichannel communication platforms

Exceptional problem-solving, communication, and stakeholder management skills

Contact Recruiter :

Note: This Requirment is either from the Multicloud4u Technologies or from its global partner, please contact recuiter directly for further information

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Software Development

Gurgaon Haryana

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Solution Architect -Bank CRM & Contact Centre