Solution Architect - Assure BPM

DXC Technology

10 - 12 years

35 - 40 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

technical architect architect architecture customer service management social media architectural design technical leadership technical lead business strategy continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles Responsibilities:

Solution design and architecture: Design and oversee end-to-end ServiceNow solutions, creating high-level architecture documents and technical blueprints that align with business strategy.
Technical leadership: Provide expert guidance and leadership on best practices, lead technical discussions, and ensure solutions are optimized for performance, scalability, and security.
Stakeholder collaboration: Work with clients and internal stakeholders to understand business requirements and translate them into technical and functional solutions.
Mentorship and governance: Mentor junior team members and provide technical governance, ensuring compliance with architectural standards and policies.
Documentation and maintenance: Create and maintain comprehensive architectural documentation, including design specifications, maintenance guides, and current state documentation.
Continuous improvement: Conduct regular reviews of the environment to identify opportunities for improvement and stay current with new features and functionalities.

Qualifications:

ServiceNow CIS-CSM or CTA certification
(CIS, Certified Implementation Specialist - CSM, Customer Service Management)
(CTA, Certified Technical Architect)
ServiceNow Architect/Implementation experience

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