Solar Installer

As an Installer and Service Technician at Sun King in Varanasi, Uttar Pradesh, your role will involve managing installation requests of grid-tied solar inverters, performing maintenance, resolving technical issues, and upholding the highest standards of quality and customer service. You will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries. Your responsibilities will include: - Attend installation and service requests, identify faults, and resolve issues with minimal downtime. - Develop and execute planned maintenance schedules for inverters and associated accessories. - Diagnose faults, perform repairs, and carry out maintenance of all technical issues safely and efficiently. - Ensure all work meets high-quality standards and complies with established quality and safety regulations. - Conduct training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes. - Provide comprehensive service to customers, ensuring timely resolution of product replacements and warranty claims. - Handle customer calls and emails while maintaining accurate records of interactions and actions taken. - Ensure service-level timelines and customer satisfaction (NPS) scores are met. - Prepare and update periodic reports on after-sales and service activities with management. Qualifications required for this role include: - An ITI diploma in electrical or other relevant disciplines, an advanced degree is preferred but not required. - 5+ years of experience in after-sales services in solar inverter systems or electronic consumer goods. - Possess humility and passionate about customer service and resolving issues. - Preferences for speaking any local language and knowledge of local geography. Sun King offers professional growth in a dynamic, rapidly expanding, high-social-impact industry, an open-minded, collaborative culture, and structured, tailored learning and development programs. Sun King is committed to gender diversity in the workplace with women representing 44% of the workforce.,