Software Trainer

Job Description

Job Title: Software Trainer – Work from Home (Kerala) Job Location: Remote (Kerala, India) Company: Almas IT Infrastructure LLC Job Type: Full-Time Experience Level: 1–2 Years Salary: As per industry standards About Us Almas IT Infrastructure LLC, headquartered in Dubai, is a global software and IT services company serving 400+ clients across ERP, POS, Property Management, and Document Clearing sectors. Our flagship products include Transmas and MASPRO , built to simplify complex business processes. To support our growing customer base, we are hiring a Software Trainer based in Kerala who can remotely train clients and resolve their queries effectively. Key Responsibilities Provide online training to customers on how to use company software Handle incoming customer support calls and queries Guide customers through software installation, features, and workflows Troubleshoot and resolve basic user issues related to software functionality Prepare and update training materials , user guides, and video tutorials Maintain daily logs of client interactions and resolutions Collaborate with the development and support teams to escalate technical issues if needed Conduct refresher sessions for existing users when required Eligibility Criteria Graduate in Commerce, Computer Applications, or related fields Basic knowledge of accounting is mandatory Good command over spoken and written English and Malayalam Strong communication and interpersonal skills Comfortable using remote training tools like Zoom, Google Meet, or AnyDesk Teaching/training experience (preferred, but not mandatory) Ability to work independently from home with good internet connectivity What We Offer Work-from-home flexibility (based in Kerala) Friendly work culture and full training provided Opportunity to grow in a fast-expanding software company Regular incentives and performance-based appraisals Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Education: Bachelor's (Preferred) Experience: Teaching: 1 year (Preferred) Language: English (Required) Malayalam (Required)