Software Technical Support Specialist (QA)

0 - 2 years

2 - 6 Lacs

noida

Posted:20 hours ago| Platform: GlassDoor logo

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Skills Required

software support reports teamwork integrity troubleshooting resolve documentation development report testing training updating technology certification database management server sql communication service

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description
Job Title: Software Technical Support Specialist (QA).
Job Location: Noida
Experience: 0-2 Years.
Reports To: Senior Team Leader-QA

About Us: Extrieve is a leading IT sector company dedicated to providing innovative solutions to our clients. We value teamwork, integrity, and a commitment to excellence.

Purpose: We are seeking a detail-oriented Software Application Support Specialist to join our dynamic team. The ideal candidate will provide technical support and troubleshooting for our software applications, ensuring optimal performance and user satisfaction.

Roles & Responsibilities:

Application Support & Troubleshooting

  • Serve as the first point of contact for software application issues via email, phone, or chat.
  • Troubleshoot and resolve application-related issues, working closely with Onsite team/client to understand their concerns.
  • Maintain documentation of support issues, solutions, and user feedback to enhance knowledge base.
  • Collaborate with the development team to report bugs, gather user requirements, and assist in testing new features.
  • Conduct training sessions for Onsite on software functionalities and best practices.
  • Monitor application performance and generate reports to identify areas for improvement.
  • Stay updated on software releases and patches to ensure all systems are current and secure.
  • Assist in creating and updating documents and training materials.
  • Provide the resolution or workaround to client with consultation with the onsite team lead and support team.
  • Timely update to the client of the pending issue and their status.
  • Willing on work on shift .

Eligibility Criteria

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. BSc (CS/IT)/ BCA, B-Tech/B. E (IT/Computer).
  • Any Certification in database administration, Cloud management, Windows server, and ITES (Information Technology Enabled Services) will be an added advantage.
  • Strong understanding of software applications and troubleshooting techniques.
  • Basic knowledge of SQL Queries.
  • Familiarity with various operating systems, databases, and software applications.
  • Good knowledge of MS Office.
  • Excellent communication skills in Hindi, English
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new technologies and skills.
Job Category: Software Technical Support Specialist
Job Type: Full Time
Job Location: Noida
Expereicene: 0-2 Years
Qualification: B.C.A B.Sc. in Computer Science/IT Diploma/Certification in Computer Science or IT

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