Job Description Job Title: Application Support Executive (Client-Side) Location: Mumbai MBP Rd,( Navi Mumbai) Experience: 13 years Employment Type: Full-time | Onsite | Rotational Shifts (24x7) About the Role: We are seeking a skilled and proactive Application Support Executive to join our client-facing team. The successful candidate will be responsible for providing end-to-end support for enterprise applications (primarily Windows and web-based systems running on Oracle DB), ensuring high availability, reliability, and performance. This is an onsite role at our key banking client locations in Mumbai, involving direct interaction with business users, technical teams, and backend support. 1. Key Responsibilities: a. Application Support & Troubleshooting l Provide first-level and functional support for business-critical applications used by client teams. l Investigate, diagnose, and resolve issues by analyzing application logs, server logs, and user reports. l Replicate and validate issues in UAT/test environments to assist in root cause analysis. l Escalate critical or unresolved incidents to Offsite with appropriate documentation. l Maintain shift-wise logs, incident history, and perform detailed handovers. b. Application Monitoring l Monitor application health, availability, and performance using monitoring tools and scripts. l Proactively identify system anomalies or potential issues and take preventive actions. l Respond to alerts and outages in a timely manner and ensure incident closure. l Generate and share regular monitoring reports with internal and client teams. c. Deployment & Environment Management l Assist in the deployment and configuration of applications across SIT, UAT, and Production environments. l Maintain version control and environment stability in coordination with onsite and backend teams. l Participate in UAT and functional validations of enhancements and bug fixes. d. Client Coordination & Training l Act as a liaison between client business users and technical teams. l Provide user training and walkthroughs on application usage, new features, and process changes. l Document client feedback, recurring issues, and suggest process improvements. e. Eligibility Criteria: l BSc (CS/IT)/ BCA, MCA, B-Tech/B.E (IT/Computer). l Any Certification in networking, database administration, Cloud management, Windows server, and ITES (Information Technology Enabled Services) will be added advantage. l Preferred- minimum 1 Year’s Production Support Experience l Basic knowledge of SQL Queries & Network. l Familiarity with various operating systems, databases, and software applications. l Understanding of application monitoring tools and incident management processes l Good knowledge of MS Office. l Excellent communication, problem-solving, and customer service skills. l Ability to work independently and as part of a team. l Willingness to learn new technologies and skills f. Soft Skills: l Strong problem-solving and analytical skills l Excellent written and verbal communication l Customer-focused with a proactive approach l Ability to work independently and collaboratively within a team l Willingness to work in rotational and night shifts Job Requirement:- l The employees are expected to rotate in 24*7 shifts. l Sometimes shift can be extended due to client/ team requirement. l Predetermined weekly offs will be given as per the shift scheduler Role & responsibilities Preferred candidate profile
Job Location: Mumbai (HDFC Bank Airoli or Kotak Bank at Goregoan East / Thane) Experience: 0-1 Years. Reports To: Onsite Team Leader Eligible for – Night Shift Allowance Purpose: Providing On-Site Support for IDEA application to Client and Coordinate with the Client’s team, Onsite Team Leader and Backend Support Team. To Work on Berkeley DB and applications are Windows based. Roles & Responsibilities: a. Application Support & Trouble shooting i. Providing functional support of the application to client’s user teams. ii. Undertaking onsite application support with other team members or individually. iii. Maintain the history of the issue during his shift and handing over the same to next team member during the shift change. iv. Follow-up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader. v. Undertake the task assigned to you by onsite team leader. vi. Inform your team members of any task / activity assigned by client. vii. Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on daily basis. viii. Priorities the issues based on the impact and share the same with client, onsite team & our backend support team. ix. Understand the problem faced by the client and explain the same to the onsite team lead and backend support team. x. Provide respective logs and data to backend support & development team from time to time as required. xi. Find the issue and reason for issue by replicating it in the test or UAT environment or understand it by studying client and server log & xml files. xii. Provide the resolution or work around to client with consultation with onsite team lead and support team. xiii. Timely update to client of pending issue and their status. After the training period you would be assigned to any of the following teams: 1. IM Team 1.1 IM Team Application Support. 1.2 IM Team Captain. 2. PM Team b. Installation i. Install Application for SIT whenever any Enhancement or Up gradation is scheduled. ii. Install Applications on Clients UAT environment. environment with the support of onsite team lead. iii. Maintain versions of the applications on UAT & Production environment with the support of onsite team lead. iv. Perform UAT on the application as per the client’s requirement. c. Client Training i. Provide training to client’s team as and when required. ii. Understand the implementation of enhancement / SFR and explain same to client’s team. Eligibility Criteria i. BSc (CS/IT)/ BCA, MCA, B-Tech/B.E (IT/Computer). ii. Any Certification in networking, database administration, Cloud management, Windows server, and ITES (Information Technology Enabled Services) will be added advantage. iii. Preferred- minimum 1 Year’s Production Support Experience (for experienced candidates only). iv. Basic knowledge of SQL Queries & Network. v. Familiarity with various operating systems, databases, and software applications. vi. Good knowledge of MS Office. vii. Excellent communication, problem-solving, and customer service skills. viii. Ability to work independently and as part of a team. ix. Willingness to learn new technologies and skills. Job Requirement:- The employees are expected to rotate in 24*7 shifts. Sometimes shift can be extended due to client/ team requirement. Predetermined weekly offs will be given as per the shift scheduler Job Category: Trainee Application Support Executive Job Type: Full Time Job Location: Mumbai Expereicene: 0-1 Years Qualification: B.Tech/B.E (CS/IT) BSc (CS/IT)/ BCA MCA
About the Role: We are looking for enthusiastic and motivated .NET Developers (Freshers) to join our dynamic team in Coimbatore. The ideal candidate should have a strong interest in software development, a good understanding of programming fundamentals, and the eagerness to learn and grow in a fast-paced environment. Key Responsibilities Assist in the design, development, and maintenance of .NET applications. Write clean, scalable, and efficient code using C# and .NET framework. Work with senior developers to understand business requirements and technical specifications. Participate in code reviews and contribute to team discussions. Debug and resolve software issues under guidance. Learn and apply new technologies as needed for project requirements. Required Skills: Basic knowledge of C#, ASP.NET, MVC, or .NET Core. Understanding HTML, CSS, JavaScript, and SQL Server. Good problem-solving and analytical skills. Eagerness to learn and adapt to new technologies is important. Basic communication and basic teamwork skills. Good to Have: Academic or personal projects using .NET technologies. Why Join Us: Opportunity to work on real-time projects and gain hands-on experience. Mentorship and training from experienced professionals. Friendly and collaborative work environment. Growth and learning opportunities in the IT domain. Note: This is a work-from-office position based in Coimbatore. Job Category: .NET Developer (Fresher) Job Type: Full Time Job Location: Coimbatore Expereicene: 0-1 Years Qualification: B.Tech/B.E (CS/IT) BSc (CS/IT)/ BCA Diploma/Certification in Computer Science or IT MCA
About the Role: We are looking for experienced Software Developers with 2–6 years of hands-on development experience to join our team in Coimbatore. The ideal candidate should have solid programming knowledge, strong problem-solving skills, and the flexibility to work across multiple technologies based on project requirements. Key Responsibilities: Design, develop, test, and maintain software applications using .NET, VBScript, JavaScript, VB6, Web technologies, or other assigned platforms. Collaborate with the project team to analyze business requirements and propose technical solutions. Ensure code quality through proper design, documentation, and reviews. Debug and troubleshoot issues efficiently to meet delivery timelines. Work independently or as part of a team on various technology stacks depending on project needs. Stay updated with emerging tools, frameworks, and industry best practices. Required Skills & Competencies: Hands-on experience in .NET Framework / .NET Core, C#, ASP.NET, VBScript, VB6, JavaScript, HTML, CSS, and SQL Server. Strong understanding of software development life cycle (SDLC). Ability to quickly adapt to different technologies and tools. Excellent debugging and analytical skills. Basic communication and collaboration abilities. Good to Have: Experience working on both desktop and web-based applications. Exposure version control systems like Git. Knowledge of modern web frameworks or legacy application maintenance. Experience in client communication or project delivery. Why Join Us: Opportunity to work across multiple technologies and challenging projects. Exposure to both modern and legacy application environments. Supportive team culture and continuous learning opportunities. Competitive compensation and growth prospects. Note: This is a Work from Office position based in Coimbatore. Job Category: Software Developer (.NET / VB / Web Technologies) Job Type: Full Time Job Location: Coimbatore Expereicene: 2-6 Years Qualification: B.Tech/B.E (CS/IT) BSc (CS/IT)/ BCA Diploma/Certification in Computer Science or IT MCA
Job Title: Jr Software Implementation Engineer Location: Noida, India Job Type: Full-Time Vacancy -2 Exp – 0-1 years Medical Benefits – after confirmation (5 lacs + 10 lacs accidental insurance) Job Summary: Are you a passionate and driven fresh graduate eager to kick-start your career in enterprise software? Join our team as a Jr Software Implementation Engineer and play a crucial role in delivering cutting-edge workflow and Document Management System (DMS) solutions to leading Indian financial institutions. You will be responsible for configuring, customizing, and scripting our platform to meet diverse client needs, gaining invaluable hands-on experience in real-world software deployment, integration, and technical problem-solving. This role offers comprehensive training and a clear growth path for aspiring software professionals in a dynamic and impactful environment. Key Roles & Responsibilities: Platform Configuration & Setup: Learn and effectively configure the core modules, features, and settings of our workflow and DMS platform to align with specific client business processes. Set up and customize user interfaces, forms, workflows, rules, and reports within the platform as per customer requirements. Scripting & Customization: Develop and implement custom scripts (e.g., using JavaScript, Python, or platform-specific scripting languages) to extend platform functionalities, automate tasks, and enhance user experience. Assist in integrating the workflow platform with other client systems through APIs or other defined methods. Requirements Understanding & Solution Design Support: Collaborate with senior team members, business analysts, and clients to understand, document, and translate complex business requirements into technical configurations and solutions. Participate in the design and optimization of workflows to improve efficiency and automation for financial processes. Testing & Quality Assurance: Perform thorough unit testing, functional testing, and integration testing of configured workflows and custom scripts to ensure accuracy, reliability, and performance. Support user acceptance testing (UAT) phases, addressing feedback and making necessary adjustments to ensure client satisfaction. Documentation & Knowledge Management: Create and maintain clear, concise technical documentation, configuration guides, and user manuals for implemented solutions. Contribute to the team’s knowledge base by documenting common issues, resolutions, and best practices. Support & Troubleshooting: Provide technical support during the implementation phase and assist in troubleshooting and resolving issues related to platform configuration or custom scripts. Collaborate with the development and support teams to escalate and resolve complex technical challenges. Continuous Learning & Development: Actively participate in training programs, workshops, and self-learning initiatives to deepen expertise in our workflow platform, relevant technologies, and industry best practices. Stay updated with new features and updates of the platform to leverage them for client solutions. Required Qualifications: A Bachelor’s degree in Computer Science, BCA, MCA, Bsc(CS), Msc(CS).. BTech , Engineering, or a related field. Proficiency in at least one scripting or programming language ( Python, Java, JavaScript, Vb Scripts etc. ). A strong desire to learn, grow, and take on new challenges. Strong attention to detail, documentation, and process consistency. Strong verbal and written communication skills. Preferred Qualifications: Basic understanding of database concepts and SQL. Understanding of application architectures, configuration-driven systems, and deployment models Job Category: Jr Software Implementation Engineer Job Type: Full Time Job Location: Noida Expereicene: 0-1 Years Qualification: B.Tech/B.E (CS/IT) BSc (CS/IT)/ BCA MCA MSC(CS)
Job Description Job Title: Software Technical Support Specialist (QA) . Job Location: Noida Experience: 0-2 Years. Reports To: Senior Team Leader-QA About Us: Extrieve is a leading IT sector company dedicated to providing innovative solutions to our clients. We value teamwork, integrity, and a commitment to excellence. Purpose: We are seeking a detail-oriented Software Application Support Specialist to join our dynamic team. The ideal candidate will provide technical support and troubleshooting for our software applications, ensuring optimal performance and user satisfaction. Roles & Responsibilities: Application Support & Troubleshooting Serve as the first point of contact for software application issues via email, phone, or chat. Troubleshoot and resolve application-related issues, working closely with Onsite team/client to understand their concerns. Maintain documentation of support issues, solutions, and user feedback to enhance knowledge base. Collaborate with the development team to report bugs, gather user requirements, and assist in testing new features. Conduct training sessions for Onsite on software functionalities and best practices. Monitor application performance and generate reports to identify areas for improvement. Stay updated on software releases and patches to ensure all systems are current and secure. Assist in creating and updating documents and training materials. Provide the resolution or workaround to client with consultation with the onsite team lead and support team. Timely update to the client of the pending issue and their status. Willing on work on shift . Eligibility Criteria Bachelor’s degree in Computer Science, Information Technology, or a related field. BSc (CS/IT)/ BCA, B-Tech/B. E (IT/Computer). Any Certification in database administration, Cloud management, Windows server, and ITES (Information Technology Enabled Services) will be an added advantage. Strong understanding of software applications and troubleshooting techniques. Basic knowledge of SQL Queries. Familiarity with various operating systems, databases, and software applications. Good knowledge of MS Office. Excellent communication skills in Hindi, English Excellent communication, problem-solving, and customer service skills. Ability to work independently and as part of a team. Willingness to learn new technologies and skills. Job Category: Software Technical Support Specialist Job Type: Full Time Job Location: Noida Expereicene: 0-2 Years Qualification: B.C.A B.Sc. in Computer Science/IT Diploma/Certification in Computer Science or IT