Job DescriptionJob Title: Trainee Application Support Executive.Job Location: Mumbai (Client locations: HDFC Bank (Kanjur Marg), Kotak Bank (Goregaon East), or HDBFS (Navi Mumbai) ).Experience: 0-2 Years.Reports To: Onsite Team LeaderEligible for: Night Shift AllowancePurpose: Provide on-site support for the IDEA application to the client and coordinate with the client's team, the on-site team leader, and the back-end support team. To work on Berkeley DB and applications are Windows-based.Hiring Process: consists of four stages:-1- Online written test.2- Technical telephonic Round.3- Teams Manager Round.4- HR WhatsApp Video Call Round.1. Roles & Responsibilities:a. Application Support & Troubleshooting i. Providing functional support of the application to client's user teams.ii. Undertaking onsite application support with other team members or individually.iii. Maintain the history of the issue during his shift and hand over the same to the next team member during the shift change.iv. Follow up with team members and the onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader. v. Undertake the task assigned to you by the onsite team leader. vi. Inform your team members of any task/activity assigned by the client. vii. Maintain daily activity logs during your shift timings and update your onsite team, client, and our backend support team daily.viii. Prioritize the issues based on the impact and share the same with the client, onsite team & our backend support team.ix. Understand the problem faced by the client and explain the same to the onsite team lead and backend support team.x. Provide respective logs and data to the backend support & development team from time to time as required.xi. Find the issue and reason for the issue by replicating it in the test or UAT environment or understand it by studying client and server logs & XML files.xii. Provide the resolution or workaround to the client with consultation with the onsite team lead and support team.xiii. Timely update to the client of the pending issue and their status.After the training period, you would be assigned to any of the following teams-1. IM Team1.1 IM Team Application Support.1.2 IM Team Captain.2. PM Teamb. Installationi. Install the Application for SIT whenever any Enhancement or upgrade is scheduled.ii. Install Applications on the Client UAT environment.iii. Maintain versions of the applications on the UAT & Production environment with the support of the onsite team lead.iv. Perform UAT on the application as per the client's requirement.c. Client Training i. Provide training to the client's team as and when required.ii. Understand the implementation of enhancement / SFR and explain the same to the client's team.d. Eligibility Criteria i. BSc (CS/IT)/ BCA, MCA, B-Tech/B.E (IT/Computer).ii. Any Certification in networking, database administration, Cloud management, Windows server, and ITES (Information technology-enabled services) will be an added advantage.iii. Preferred- minimum 1 year of Production Support Experience (for experienced candidates only).iv. Basic knowledge of SQL Queries & Network.v. Familiarity with various operating systems, databases, and software applications.vi. Good knowledge of MS Office.vii. Excellent communication, problem-solving, and customer service skills.viii. Ability to work independently and as part of a team. ix. Willingness to learn new technologies and skills.Job Requirement:-1. The employees are expected to rotate in 24*7 shifts.2. Sometimes, the shift can be extended due to client/ team requirements. 3. Predetermined weekly offs will be given as per the shift scheduler.