Software Technical Support Manager

Job Title: Software Technical Support Manager

Company: Inexoft Technologies
Location: Kannur
Experience: 3 years

Job Description:
Inexoft Technologies is looking for an experienced Software Technical Support Manager to lead our customer support team. The ideal candidate will have strong expertise in managing support operations, resolving complex technical issues, and ensuring customer satisfaction.

Responsibilities:

• Lead and manage the software technical support team
• Oversee installation, configuration, and troubleshooting of software applications
• Ensure timely resolution of client issues and escalations
• Maintain support documentation, FAQs, and knowledge base
• Collaborate with the development team to resolve critical bugs and feature requests
• Monitor support performance metrics and implement improvements
• Train and mentor support staff to enhance skills and efficiency
• Maintain strong client relationships and ensure high customer satisfaction

Requirements:

• Education: BCom, MCom, BCA, or MCA
• Minimum 3 years of experience in software technical support, with at least 1 year in a managerial role
• Strong understanding of software systems and troubleshooting methods
• Excellent leadership, communication, and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• Strong organizational and team management abilities

How to Apply:
Send your updated resume to hcm@inexoft.com

Job Type: Full-time

Location:

• Kannur, Kerala (Required)

Work Location: In person