Software Support Specialist

Responsible for providing outstanding technical support to a global customer base.

Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

• Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.
• Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• Analyze production issues from the business and application/code perspective and outlines corrective actions.
• Technical focal point with other teams to resolve cross product/solution issues.
• Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
• Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
• Contribute in meeting various SLA s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
• Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.
• Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.

• Bachelor s degree in Computer Science/Information Technology or equivalent
• 5 years experience as a Software Support Engineer

• Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
• Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!