Software Support Executive

Relinns

2 - 5 years

2 - 5 Lacs

mohali

Posted:-1 days ago| Platform:

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Skills Required

computer science software support executive training technical support executive customer satisfaction saas manager technology customer experience troubleshooting crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Role-

What you need for this role-

Education:
Bachelor s degree in Computer Science, IT, or related field.
Experience:
2-5 years in technical support or customer success roles (preferably in SaaS or IT solutions).
Skills Required:
Strong problem-solving and troubleshooting skills.
Excellent communication skills (verbal and written).
Familiarity with CRM and support tools (e.g., Freshdesk, Zendesk).
Ability to analyze customer feedback and identify recurring issues.
Technical aptitude with a willingness to learn product features deeply.

What you will be doing-
Respond to customer queries via chat, email, and calls.
Troubleshoot technical issues and provide timely, effective solutions.
Escalate complex issues to engineering or product teams when required.
Collect and document customer feedback to identify trends.
Suggest improvements for product features and support processes.
Collaborate with cross-functional teams to enhance customer experience.
Support other organisational tasks as required, including training new team members or assisting operations teams.

Top reasons to work with us-
Be the
voice of customers
for a fast-growing AI SaaS product.
Work with global clients and cutting-edge technology.
Growth-oriented culture with opportunities to upskill.
Collaborative team environment with knowledge-sharing at its core.
Flexible work hours and a strong work-life balance.

As a Technical Support Executive, you will be the first point of contact for customers using our flagship product, BotPenguin.

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