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iT Gurus Software
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Software Support Executive

Software Support Executive

iT Gurus Software

1 - 5 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

support software support saas communication skills cloud based technical knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

As a Software Support Executive, your role will involve the following: - Good communication skills in both spoken English and Hindi are essential. Fluency in other languages would be advantageous. - Previous experience as a Customer Care Executive for a cloud-based software product is required. - Proficiency in interacting with customers via phone, email, and chat. - Ability to effectively address customer complaints and fulfill their requirements while adhering to established processes and protocols. - Familiarity with the Intercom system is preferred. - Experience in conducting demos, providing support, and delivering training to clients. - Basic technical knowledge is necessary for this role. The company's website is https://www.itgurussoftware.com. Job Location: Pune Required Experience: 1 to 5 years Key Skills: Support, Software Support, SAAS, Cloud-based, Communication Skills, Technical Knowledge Please note that the interview process for this position will be conducted over the phone.,

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iT Gurus Software

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Software Support Executive