Software Support Executive - Night Shift

As a Customer Support Executive at Yanolja Cloud Solution Pvt. Ltd. (YCS), formerly eZee Technosys, you will play a crucial role in providing exceptional customer service and technical support to clients in the hospitality industry and related sectors. With a team of over 450 members and 17 years of experience, YCS is a global leader in hospitality technology solutions with a strong focus on customer satisfaction. **Roles and Responsibilities:** - Respond to customer inquiries and issues through chat support promptly and professionally. - Troubleshoot technical problems and deliver effective solutions to customers. - Escalate complex issues to the relevant team members for resolution. - Maintain accurate records of customer interactions and transactions. - Provide product information and assistance to customers. - Collaborate with team members to enhance customer support processes. - Meet or exceed customer satisfaction goals and metrics. **Qualifications:** - Bachelor's degree in a related field or equivalent work experience. - 1-3 years of experience in customer support or technical support. - Excellent written and verbal communication skills. - Strong problem-solving abilities and attention to detail. - Capable of working in a fast-paced environment and multitasking effectively. - Knowledge of cloud-based technologies and services is advantageous. - Available for permanent night shifts, rotation shifts, and holiday work. If you are a customer-focused professional with a passion for delivering exceptional support, we invite you to apply for the Customer Support Executive position at YCS.,