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Software Support Engineer II

Software Support Engineer II

Candescent

2 - 3 years

5 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

unix front end oracle sql software support javascript issue resolution customer service troubleshooting technical support recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Tech Suppoort Engineer (Software Support Engineer)

Job Description

Responsible for responding to complex inquiries of a technical or functional nature which
are predominantly routine. Typically supports both (technical/functional) platform and product issues.
Handles problem resolutions that may require follow-up and/or escalation to a higher level of expertise. Requires general knowledge of Candescent software platform products, and/or services. May assess needs and suggest alternative configurations or services. Ability to work flexible hours as required for issue resolution or rotating on call shifts.

Responsible for taking Ownership of critical events and providing technical
analysis and insight into the current condition and recommended solution. Participating in research and analysis to determine the source of the issue and a recommended plan to avoid it in the future. Analysis of key customer service, new offerings and implementation issues and subsequent recommendations for modifications to the application, DPV interfaces, or internal procedures that will improve the client experience (end user, FI, and internal customers).

Basic Qualifications:

2-3 years software technical support experience or education

General knowledge of Unix systems

SQL/Oracle DB knowledge

Experience with front end web based languages and Javascript

Critical thinking and troubleshooting experience in complex systems

Ability to diagnosis issues through review data in logs

Ability to manage time through multiple tasks and complete on time.

Preferred Qualifications:

Bachelor of science degree in software or related field

2-3 year s experience in support role

Experience in Unix environments

Experience in highly escalated or high volume support environments

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

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Software Support Engineer II