Software Engineer - Production Support

The Operations engineer (SRE) is responsible for ensuring the reliability, scalability, and performance of enterprise systems and applications. This role blends software engineering with IT operations to create automated solutions for operational challenges, improve system health, and reduce manual toil.

Primary Responsibilities:

• Application Stability
  • Ensure system reliability through proactive monitoring and alerting using tools like Dynatrace, Splunk, Prometheus / Grafana
• Incident & Performance Management
  • Lead incident response and post-incident reviews to identify root causes and preventive actions
• Monitoring & Health Checks
  • Set up alerting systems for critical metrics both Infra and functional
  • Proficient on Monitoring tools like Dynatrace/DataDog and Splunk
  • Monitor application health and manage Management by Objectives (MBO) processes
• Communication & Collaboration
  • Coordinate with developers and stakeholders during deployments
  • Ensure clear communication before and after production changes
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in computer science, Engineering, or related field
• 3+ years of experience in infrastructure or operations engineering
• Experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker)
• Proficiency in any 1 coding lang - Java, python or javascript (UI tech)
• Familiarity with monitoring tools (Dynatrace, Splunk, Prometheus, Grafana) and incident management frameworks
• Ability to handle production support, including weekend rotations
• Solid grasp of microservices architecture, including API gateways and SQL/NoSQL databases

Preferred Qualifications:

• Experience with CI/CD tools and Infrastructure as Code (Terraform, Ansible)
• Exposure to AI/ML use cases in operations (AIOps)
• Solid understanding of ITIL and ITSM processes.
• Proven excellent communication and problem-solving skills