Software Engineer - Production Support

Societe Generale Global Solution Centre

2 - 6 years

7 - 11 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

problem solving user exits sql plsql kaizen production support problem analysis devops quality assurance linux alv reports troubleshooting shell scripting software engineering root cause agile smartforms sap abap unix itil communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Must have Production support and devops experience in Corporate Investment or Retail Banking domain, Unix, Shell scripting , SQL, PL/SQL, tools of use in typical production support environment, ITIL processes
- Good experience on Agile practices - Devops tools knowledge

Key responsibilities and accountability 1. Quality service and support : - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity. - Ensure support coverage for users in accordance with service coverage agreed on the perimeter. - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Perform daily checks and apply recovery and troubleshooting procedures strictly. - Ensure an accurate and clear communication to users and partners. 2. Coordination and communication : - Escalate issues and other topics to the right team when needed. - Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS). - Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS). - Ensure a good follow-up and understanding of the new features and functionalities. 3. Summarize and convey the key messages to the stake holders when need arises.

Environment:

Typical Production Support Environment of Major European Investment Bank - 24 5 Support. - Should be working in Night shift - Weekend activities (Infra User Support) should be performed on rotation - participation in DR Activities

Profile required

- Good experience on Agile practices
- Devops tools knowledge - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity - Ensure coverage for users in accordance with service coverage agreed on the perimeter - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Ensure an accurate and clear communication to users and partners. - Escalate issues and other topics to the right team when needed. - Ensure a good follow-up and understanding of the new features and functionalities.

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Societe Generale Global Solution Centre

Banking

Paris

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Software Engineer - Production Support