Software Development Engineering

You will be responsible for performing implementations for Fiserv's clients through telephone, e-mail, and web-based contact channels. Ensuring professional and timely client/internal communications regarding ongoing implementation/support cases will be a key part of your role. It will be essential to thoroughly track, organize, and document all product and support related activities. Additionally, you will need to develop and maintain a comprehensive understanding of Fiserv products and services, while staying updated on relevant industry trends and best practices. Handling mission-critical projects during and after implementation will also be a crucial aspect of your responsibilities. - A degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related fields. - 6-8 years of proven experience with client implementations/services, dealing with both internal and external clients. - Strong troubleshooting skills, communication skills, and planning abilities. - Previous customer service experience. - Experience in the financial industry. - Strong self-motivation and excellent time management skills, including the ability to work on time-sensitive projects to meet deliverables by the expected due date. - Analytical skills to assess client business needs, identify solutions, and manage requirements. - Ability to work on multiple projects simultaneously. - Excellent written and verbal communication skills. - Exceptional organizational and interpersonal skills, with a focus on follow-up and attention to detail. - Knowledge of business methods and practices in the financial services industry. - Ability to work independently and collaboratively. - Creative problem-solving skills, strong analytical and troubleshooting abilities. - Ability to exercise appropriate judgment and decision-making skills to ensure client success. - Willingness to initiate and/or attend troubleshooting sessions during regular and after hours when needed on a priority basis. - Experience working with internal teams on process improvements. - Capability to manage priorities within and across projects in a fast-paced environment while maintaining a focus on the quality of deliverables. - Willingness to coach, cross-train, assist, and help others as assigned.,