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Microland
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Software Development Engineer - Service Management

Software Development Engineer - Service Management

Microland

1 - 5 years

1 - 5 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Scripting Automation Clustering Fundamentals

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities

Proactively monitor and investigate logs across Windows, VMware, and HyperV environments.
Perform troubleshooting to identify the root cause of issues and locate affected services or devices.
Implement restoration and resolution steps, including updates based on troubleshooting findings.
Support issue resolution by collaborating with L3 SMEs and third-party vendor technicians if required.
Gather information from vendors and customers, track tickets, and ensure SLA adherence.
Ensure process compliance by preparing detailed reports on action plans and updates for the next shift.
Continuously track and escalate tickets when SLA deviations occur, ensuring prompt resolution.

Job Requirements

Graduate in Engineering or Science; Postgraduate preferred.
OS 201, Windows Server Administration, and VMware certifications are desirable.
Strong troubleshooting, issue resolution, and service management experience.
Knowledge of clustering, antivirus management tools, and the ability to automate monitoring tasks using scripts.
Experience with proactive monitoring and ensuring compliance with internal processes for issue resolution and ticket tracking.

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Microland

Information Technology & Services

Chennai

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Software Development Engineer - Service Management