Software Development Engineer II - Fulfilment

About Urban Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as home cleaning, live-out helper, aircon servicing, mani-pedi, massage for women, pet grooming and more, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Fulfilment Team

The Fulfilment team at Urban Company is responsible for ensuring that every customer gets the right service at the right time through three core areas:

• Planning and Shaping

  : Efficiently plan supply to meet the forecasted customer demand and also shape this demand to meet business goals

• Capacity Management

  : Managing the time of partners and calculating the availability of UC services for a given time, customer location, business category and skills required

• Allocation and Recovery

  : Assigning the most suitable partner for each job, while maintaining fairness in earnings. Preserving customer experience in case of no-shows, cancellations, or partner unavailability

What you'll do :

We are looking for experienced Software Development Engineers (SDE-2) to join our Fulfilment team. You will work on complex engineering challenges that directly impact customer experience and operational efficiency.

Responsibilities

• Design and build scalable, high-performance systems and services.
• Develop and optimize intelligent algorithms for capacity planning and allocation.
• Own end-to-end features—from ideation to deployment—across a modern tech stack.
• Help define team's best practices, code quality and architecture.
• Collaborate cross-functionally with Product, Analytics, and Data Science teams.

What Are We Looking For?

• Experience: 3–4 years of experience building large-scale Back end applications or products.
• Technical Strength: Strong foundation in data structures, algorithms, and system design.
• Tech Stack: Proficiency in one or more of UC’s tech stack technologies — Node.js, MongoDB, Kafka, or Elasticsearch — is a plus.
• Mindset: Bias for action, end-to-end ownership, and comfort with ambiguity.
• Team Player: Ability to work collaboratively with diverse teams and stakeholders.