Soft Service Executive

Role & responsibilities

1. Housekeeping & Cleanliness Management

• Monitor daily housekeeping activities across office floors, washrooms, meeting rooms, and common areas.
  
• Ensure cleaning staff follow schedules, checklists, and hygiene standards.
  
• Conduct regular audits and take corrective actions for gaps.
  

2. Pantry & Cafeteria Management

• Supervise pantry staff and ensure timely pantry services.
  
• Ensure adequate stock of beverages, consumables, and pantry materials.
  
• Coordinate with cafeteria vendor for quality, hygiene, and service levels.
  

3. Front Office & Reception Oversight

• Ensure front office/reception operations run efficiently.
  
• Maintain visitor management system and hospitality standards.
  
• Oversee courier, mailroom, and dispatch functions.
  

4. Vendor & Staff Management

• Coordinate with service providers (housekeeping, pest control, cafeteria, security for soft tasks).
  
• Monitor vendor manpower availability, grooming, attendance, and performance.
  
• Conduct weekly vendor review meetings.
  

5. Workplace Upkeep

• Inspect office areas regularly for cleanliness and functionality.
  
• Ensure meeting rooms are ready with required supplies.
  
• Manage office supplies: stationery, printing material, first-aid kits, etc.
  

6. Events & Support Services

• Support corporate events, meetings, and employee engagement programs.
  
• Arrange seating, housekeeping, refreshments, and logistics as required.
  

7. Customer Service & Issue Resolution

• Attend to employee complaints or service requests promptly.
  
• Maintain a positive, service-oriented communication style.
  
• Ensure minimal disruption to daily office operations.
  

8. Compliance, Hygiene & Safety

• Ensure compliance with company policies, hygiene standards, and safety practices.
  
• Coordinate pest control schedules and monitor effectiveness.
  
• Participate in safety audits and fire drill arrangements.
  

9. Reporting & Documentation

• Prepare housekeeping and pantry audit reports.
  
• Maintain inventory records for consumables and supplies.
  
• Share daily/weekly/monthly soft services performance MIS with facility manager.