Social Media Executive

Full job description

Remote Telecaller, Virtual Receptionist & Media Manager (Cosmetic Surgery Clinic)

Location:Remote (Work from Home)

Are you a highly organized, tech-savvy, and personable individual with a flair for communication and a passion for aesthetics? We're seeking a multi-talented professional to join our dynamic cosmetic surgery practice as a remote Telecaller, Virtual Receptionist, and Media Manager. This unique role combines exceptional patient communication with a strong understanding of social media and online presence.

About Us:

Dr Date Clinic is a leading cosmetic surgery practice dedicated to helping our patients achieve their aesthetic goals through cutting-edge procedures and personalized care. Our commitment to excellence extends to every patient interaction, from their initial inquiry to their post-operative follow-up.

About the Role:

This is a pivotal role that serves as the first point of contact for many of our patients while also managing our digital footprint. You'll be responsible for handling inquiries, scheduling appointments, providing virtual support, and developing engaging content to showcase our practice and connect with our audience.

Key Responsibilities:

---------------------Telecaller & Virtual Receptionist-------------------------

Patient Communication:

Professionally answer incoming calls, respond to emails, and manage online inquiries with a warm, empathetic, and knowledgeable demeanor.

Appointment Management:

Schedule and confirm patient appointments, consultations, and follow-ups using our practice management software.

Information Provision:

Provide prospective and existing patients with accurate information about our services, procedures, pricing, and office policies.

Lead Qualification: Identify and qualify potential leads, escalating complex inquiries to the appropriate medical staff.

Virtual Support:

Assist patients with virtual check-ins, provide pre- and post-operative instructions, and address general queries.

Data Entry:

Maintain accurate and confidential patient records in the CRM system.

-------------------------- Media Manager ------------------------

Social Media Management:

Develop, schedule, and publish engaging content across various social media platforms (e.g., Instagram, Facebook, LinkedIn) including posts, stories, and reels, highlighting our services, patient testimonials, and practice updates.

Content Creation:

Collaborate with the surgeon and team to create compelling visual and written content (e.g., before & after photos, procedure explanations, patient FAQs).

Online Reputation Management:

Monitor and respond to online reviews and comments in a professional and timely manner.

Digital Marketing Support: Assist with basic digital marketing efforts, such as tracking social media analytics and identifying trends.

Qualifications:

* Proven experience in a customer service, administrative, or telemarketing role, preferably in a healthcare or aesthetic/ cosmetic surgery setting.

* Demonstrable experience with social media management and content creation for business purposes.

* Excellent verbal and written communication skills with a professional and compassionate phone presence.

* Strong organizational skills and meticulous attention to detail.

* Proficiency with office software (Microsoft Office Suite, Google Workspace) and experience with CRM or practice management systems is a plus.

* Tech-savvy with the ability to quickly learn new software and tools.

* Ability to work independently and manage time effectively in a remote environment.

* Discretion and understanding of patient confidentiality (HIPAA compliance).

* A keen eye for aesthetics and an understanding of the cosmetic surgery industry is highly desirable.

*Requirements:*

* Reliable high-speed internet connection.

* Dedicated, quiet home office space conducive to professional calls and focused work.

* Proficiency with image editing/ video creation/video conferencing tools.

* Availability to work

* Remote

* 9 am to 9 pm

To Apply:

Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this unique role. In your cover letter, please also include links to any professional social media accounts or portfolios that showcase your content creation abilities.

Job Type: Full-time

Pay: ₹10,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Performance bonus

Work Location: Remote

Expected Start Date: 01/08/2025

Job Type: Full-time

Pay: ₹10,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Work from home

Education:

• Bachelor's (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: Remote

Expected Start Date: 01/08/2025