Social Media Executive

Acme Services

1 - 4 years

3 - 6 Lacs

Mumbai Maharashtra India

Posted:2 months ago| Platform: Foundit logo

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Skills Required

Customer Queries customer service operations media escalations Social media

Work Mode

On-site

Job Type

Full Time

Job Description

social media representative requirements
Should be available for full time (in-office)
Candidate should have good communication skills
Fluent in English (spoken and written)
Should be experienced in handling customer queries and relevant skills and interest
Should be able to work in shifts
Should have basic computer skills
Should be a graduate in any field.
Ability to multitask, prioritize and manage time effectively
working knowledge of various social media CRMs
Social media representative duties:
Ensure a positive reflection for Organization across all social media platforms.
Resolve customer complaints via email or social media
Ensure all customer queries and complaints/escalations are responded to within time.
Monitoring customer feedback/Review websites
Share daily trends and analysis
Daily tracking and follow up of customer feedback reports
Handling customer queries on WhatsApp
Identify root causes for all complaints and escalations - work with customer service, operations and other stakeholders to structurally reduce social media escalations and complaints.

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