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Social Media Community I Process Lead

Social Media Community I Process Lead

Capgemini

3 - 5 years

5 - 9 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

community management hootsuite media analytics ms office products media management digital marketing google adwords cms instagram linkedin corporate communication twitter online marketing web analytics social media marketing google analytics seo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by"a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations"unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE
You will be part of the Capgemini India. The Community Manager (CM) is responsible for coordinating content, channels, and community members across a topic and will be responsible for working with onshore clients digital teams to. In this role you will play a key role in:

Ensure the health and growth of the clients social channels and the communities

Be responsible for the day-to-day operations of the defined social media accounts on Twitter, LinkedIn, Facebook, and Instagram. Work with the onshore digital team to develop and implement community management strategy for defined social channels

Work with Corporate Communications and other relevant stakeholder teams to respond to negative comments that could impact the brand reputation

Review inbound comments and customer enquiries across channels and respond appropriately and in a timely manner

Plan and execute community relationship posts

Maintain FAQ and whos who documentation to enable quick responses to enquiries and comments

Work with stakeholder team on channel performance measurement

Stay up-to-date with trends and share best practices of community management with peers and larger digital teams at global/local level

YOUR PROFILE

3 to 5 years of experience working in social media management.

High level of proficiency using social media community management platforms such as Hootsuite.

Experience with engaging on social media platforms to build awareness and customer loyalty.

Strong knowledge of best practices for the different social channels.

Good experience with social media analytics tools such as Hootsuite and Talkwalker.

Proficient with MS Office products.

WHAT YOU'LL LOVE ABOUT WORKING HERE

We recognize the significance of flexible work arrangements to provide support. Flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.

At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

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Social Media Community I Process Lead