Snr Analyst - WFA

Senior Analyst – WFA

• Be part of the world's leading mining organization
• Ensure key talent is mobilized to ensure the success of company strategy.
• Based in Gurugram, India

What the role entails

Reporting line: Advisor- WFA

Scope: Your scope will include (but not limited to) below:

• Accurate and timely management of WFA queries and escalations
• Excellent stakeholder management
• Work closely with delivery partners to ensure timely resolution of employee queries.
• Maintain effective communication to provide exceptional service to employees.
• Adhere to SLA and KPI requirements consistently.
• Flexible to work in shift as per business requirements.
• Maintain effective relationships with various internal groups to ensure needs are met and issues are proactively identified and addressed.
• Ensures the effectiveness, efficiency, and value delivery of offshore partner.
• Proactively identify improvement opportunities and projects, resulting in process improvement and enhanced end-user experience
• Respond to, support, and resolve ad-hoc queries, escalating to the Leader or Site HR as necessary.
• Pay strong attention to detail, have strong analytical skills and excellent problem-solving skills.

About Yourself

We are looking for passionate candidates having:

• 3-6 years of experience in global WFA (EDM, EA & Benefits)
• Good communication and English writing skills
• Knowledge & understanding of SAP & HR ticketing tools (preferably ServiceNow)
• Demonstrated problem-solving ability and attention to detail.
• General understanding of HR Operating environment, including global HR policies
• Good Knowledge of Microsoft Excel and Word
• Continuous Improvement mindset
• Ability to collaborate effectively.
• Commitment to Rio Tinto values

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters
At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.