Role Description:
We are looking for an experienced SME Team Lead to oversee and manage the business loan
collections team. The ideal candidate will have strong leadership skills, a deep understanding of SME
lending products, and expertise in collections strategy and operations. This role involves driving
performance, ensuring timely recovery of business loans, and maintaining high-quality customer
engagement.
Key Responsibilities:
Team Management & Leadership:
- Lead, mentor, train, and motivate a team of Field Collection Executives to achieve monthly and quarterly collection targets (e.g., resolution rates, recovery amounts, control over Non-Performing Assets).
- Conduct regular team meetings, performance reviews, and field visits to coach team members on effective collection techniques, negotiation, and conflict resolution.
- Manage attendance, leaves, and overall productivity of the field team.
Collections Strategy & Execution:
- Develop and implement effective field collection strategies specifically for the Business Loan and SME Loan portfolio in the Salem region, focusing on early bucket and high-risk accounts.
- Allocate collection accounts and targets to team members, ensuring optimal distribution based on geography, account age, and risk profile.
- Monitor daily field collection activities, route planning, and effectiveness of recovery actions.
- Handle escalated and complex collection cases, conducting final negotiations with customers where necessary.
Portfolio & Performance Monitoring:
- Analyze collection data, delinquency reports, and portfolio trends to identify high-risk areas and accounts, taking proactive measures to minimize losses.
- Prepare and present accurate daily, weekly, and monthly performance reports to the Area/Regional Manager, highlighting collection achievements, challenges, and proposed solutions.
- Ensure timely follow-up and closure of collection cases as per company policy.
Compliance & Documentation:
- Ensure all field collection activities comply strictly with the company's code of conduct, regulatory guidelines (e.g., RBI guidelines), and fair collection practices.
- Ensure the team maintains accurate and timely documentation of all collection efforts, customer interactions, and resolutions in the collection system/software.
- Conduct internal audits/checks to ensure adherence to compliance standards.
Cross-Functional Coordination:
- Liaise with the Credit, Operations, and Sales teams to resolve customer disputes, update customer information, and streamline the collections process.
- Liaise with the Credit, Operations, and Sales teams to resolve customer disputes, update customer information, and streamline the collections process.
Qualifications & Skills Required:
- Experience: Minimum of 2-6 years of experience in Collections,
- Product Knowledge: Mandatory prior experience in collections for Business Loans, SME Loans, or Secured/Unsecured MSME products.
- Location Expertise: Strong knowledge of the Salem city and surrounding areas'geography and local culture.
