Role Overview:
Manage, operate, and support enterprise-grade network infrastructure with a focus on L2-level routing, switching, and security to ensure high availability and compliance.
Network Operations:
Operate, maintain, and troubleshoot enterprise LAN/WAN environments.
Routing & Switching:
Configure and support Cisco, Juniper, and Aruba routers and switches; strong command over OSPF, BGP, EIGRP, VLANs, STP, HSRP, and VRRP protocols.
Network Security:
Implement and manage firewalls, VPNs, and other network security protocols; ensure adherence to internal IT security policies.
Incident Management:
Handle L2 support tickets, perform root cause analysis, and ensure timely resolution.
Collaboration:
Work with L3 engineers and vendors for escalations, project rollouts, and technical guidance.
Monitoring & Reporting:
Monitor network performance and generate regular health reports.
Documentation:
Maintain network topologies, configurations, and incident resolution records.
Compliance & Best Practices:
Ensure compliance with IT security standards, participate in audits, and follow industry best practices.
Soft Skills:
Demonstrate strong communication, analytical thinking, attention to detail, and ability to work independently under pressure; flexible for rotational shifts or on-call support if required.
Certifications (Preferred):
CCNA/CCNP (Enterprise or Security), Fortinet NSE, Palo Alto PCNSA/PCNSE; ITIL Foundation advantageous.

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