SME - Cisco Contact Center, UCCE, PCCE, Implementation - 7+ yrs

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Wishes from GSN!!! Pleasure connecting with you!!!

We been into Corporate Search Services for Identifying & Bringing in Stellar Talented Professionals for our reputed IT / Non-IT clients in India. We have been successfully providing results to various potential needs of our clients for the last 20 years.

About the job:

IMMEDIATE JOINERS

• WORK LOCATION: Bangalore / Pune / Hyderabad

• Job Role: SME - CCC

• EXPERIENCE: 7+ Yrs

• CTC Range: 20 LPA - 30 LPA

• Work Type: Hybrid

About the Opportunity:

Cisco solution and adjuncts

Required Skills :

• Proven EXP in

  implementing

  and

  configuring Cisco Contact Center solutions CUCM, UCCE, UCCX, PCCX along with integration of NICE Quality management, Workforce Management, Outbound Dialer, IVR and 3rd party applications.

• Strong understanding of

  Contact Center technologies, telephony and Third party application integrations.

• Certifications in Cisco Contact Center, CUCM, UCCE, UCCX or related technologies are HUGE PLUS.

Responsibilities:

• Lead and contribute to the design, implementation and optimization of Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, IVR and 3rd party applications.

• Configuration, administration, and monitoring of Circuits, SIP/PSTN DIDs, TFNs etc.

• Contact Center configuration and administration of Queues, call routing, hunt-groups, agents etc.

• Collaborate with stakeholders to understand business requirements and design implementation plans that align with organizational goals.
• Troubleshoot technical issues and provide solutions during the implementation phase.
• Lead end-to-end project implementation, ensuring adherence to timelines and budgets.
• Perform thorough testing to ensure each function and feature is working as expected.
• Participate in UAT with the customer to ensure the solution meets their expectations.
• Provide post-implementation support for ongoing issues and deliver a positive user experience.

IMMEDIATE JOINERS

9840035825

Thanks,

Ananth