SM- AP Procure to Pay

Senior Manager, Procure to Pay

In this role, the incumbent will be leading PTP Operations team to best-in-class delivery and collaborate with client GPO's and internal teams such as LDT / Practice / digital transformation teams to drive transformation to drive Operational excellence. Also work on strict deadlines, in a high-pressure business environment, manage escalations and guide various AP processes towards operational excellence.

Responsibilities

• Lead large teams, groom and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets.

• Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sell

• Ensure all month end activities are completed within the agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.

• Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involve in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence

• Review the teams day to day activities, including but not limited to invoicing, audit requests, analysis and other requests pertaining to the accounts payable process

• You should partner with your global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (Eg 1099, DADS2 etc.), Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes.

• Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA

• Run operations to achieve/exceed P&L expectations

• Respond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility

• Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda

• Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

• Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.

• Work closely with client CXO's and process owners, Genpact operating teams and global relationship managers for key accounts

• Develop a strategy for winning and transitioning new deals while running and growing the existing relationships

• Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability

• Own the way in implementing new technologies in operations and display a strong executive presence

Qualifications we seek in you!

Minimum Qualifications

• MBA Finance preferred

• Relevant experience in Accounts Payable domain

• Intellectual agility and analytical outlook

Preferred Qualifications/ Skills

• Preferably from a service industry

• Good communication / articulation skills