As Analyst/ Lead /Scientist, you will play a pivotal role in optimizing our SRE team's ability to proactively identify and resolve issues within our voice, text messaging platform infrastructure. You will leverage your expertise in AI/ML and data analysis to model system behavior, flag anomalies, and analyze large-scale datasets to drive data-driven optimization and ensure effective utilization of ML capabilities.

Qualifications/Skills/Abilities

Minimum Requirements

Formal Education

Bachelor's degree in computer science, Information Technology, or a related field with specialization in data science (or equivalent experience).

Experience (type duration)

5+ years of experience in data analysis or data science, preferably in a technical or engineering environment.
Telecom domain experience is good to have.

Skills

Proficiency in data analysis tools (e.g., SQL, Python, etc.,).
Strong understanding of statistical concepts and techniques.
Experience with data visualization tools (e.g., Tableau, Power BI, kibana, graphana, DOMO).
Familiarity with cloud-based infrastructure and applications (e.g., AWS, Azure, GCP).
Ability to work effectively in a fast-paced, collaborative environment.
Experience working with large datasets, log analysis, and tools like Elastic and Domo (or similar) will be a significant advantage.
Strong knowledge of AI/ML algorithms and frameworks (e.g., TensorFlow, PyTorch).
Experience with anomaly detection techniques and tools.

Accreditation / certifications / licenses

Preferred:

Advanced degree in data science or a related field.
Experience in the telecom domain.
Certification in data science or machine learning.

Preferred Skills

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