Site Reliability Engineer

Major Responsibilities

The Product Reliability Engineering (PRE) group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business.

We are seeking an experienced IT professional to join us as a Site Reliability Engineer, working in the Product Reliability Engineering function who will:

• Perform day-to-day site reliability engineering functions including Maintenance, incident resolution, change deployments for all DPS Debit, DPS Prepaid, VTC, IPDP applications, products and services.

• Perform ongoing/Proactive analysis of various API and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.

• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.

• Work closely with service partners such as product development, engineering teams to seamlessly implement innovative solutions to improve the reliability, scalability, and efficiency.

• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.

• Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.

• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among DPS PRE and DPS Global Operations peers.

• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.

• Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all DPS products.

• Participate in on-call roster to support business including off-hours.

• Self-motivated, and have excellent interpersonal and communication skills.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
Bachelors degree, OR 3+ years of relevant work experience