Site Reliability Engineer

ABOUT THIS ROLE

As an SRE, your primary responsibility will be to ensure the reliability, scalability, and availability of the systems that power Kibo's products and services. You will work closely across teams to build and maintain these systems, and you will be responsible for monitoring them to proactively identify and address production issues.

ABOUT KIBO

Kibo Commerce is a composable digital commerce platform for B2C, D2C and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. We are the only modular, modern commerce platform that supports experiences spanning eCommerce, Order Management, and Subscriptions. Merchants like Zwilling, Ace Hardware, and Jelly Belly trust Kibo to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.

Kibo's expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave: Order Management Systems, Q2 2023, and named a leader in The Forrester Wave: B2C Commerce Solutions, Q2 2022.

By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo's commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you're seeking a unique challenge with amazing growth potential, then come work with us!

WHAT YOU'LL DO

• Assist in the design, implementation, and maintenance of infrastructure and tools to support software development and deployment to production environments
• Improve, assist development, and refine monitoring and alerting systems to ensure that our systems are running smoothly and to proactively identify and address issues
• Automate deployment, configuration, and testing processes to streamline system administration and reduce risk of errors
• Troubleshoot and resolve issues with system performance, availability, and security
• Conduct post-mortems and root cause analyses to identify and address underlying issues and to prevent future occurrences
• Collaborate with other teams to build and maintain reliable and scalable systems that meet the needs of Kibo customers

WHAT YOU'LL NEED

• 2+ years of experience as a Site Reliability Engineer or comparable position
• Linux system administration experience
• Experience with cloud computing platforms like AWS, GCP, or Azure
• Experience with Kubernetes and solid understanding of container orchestration concepts
• Experience with monitoring tools such as Elasticsearch, Prometheus, and Grafana
• Python, Bash, Go (or similar scripting language) experience
• Experience with configuration and automation tools like Ansible, Jenkins, Terraform, Helm
• Fundamental knowledge of computer networking and DNS
• Strong knowledge of security best practices with the ability to implement them in the design and operation of systems
• Excellent problem-solving skills
• Strong communication and collaboration skills
• Availability to be participate in 24x7 on-call rotation under reasonable circumstances

KIBO PERKS

• Flexible schedule and hybrid work setting
• Paid company holidays and global volunteer holiday
• Generous health, wellness, benefits, and time away programs
• Commitment to individual growth and development and opportunity for internal mobility
• Passionate, high-achieving teammates excited to help you succeed and learn
• Company-sponsored events and other activities

At Kibo we celebrate and support all differences. Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.