Job
Description
1. Housekeeping Management: Oversee the daily operations of the housekeeping department to ensure high standards of cleanliness, hygiene, and presentation throughout the hotel or facility. Develop and implement cleaning schedules for public areas, guest rooms, and back-of-house areas. Supervise housekeeping staff to ensure tasks are performed efficiently and in accordance with hotel standards. Ensure that all guest rooms are cleaned and maintained according to standard operating procedures (SOPs) and in a timely manner. Monitor the inventory of cleaning supplies and linens, ensuring proper stock levels are maintained, and that purchases are within budget. Develop training programs and conduct regular briefings for housekeeping staff to ensure the quality of service and safety standards are adhered to. Implement and enforce housekeeping policies and procedures to ensure compliance with health, safety, and environmental standards. 2. Technical knowledge: Successfully executed projects and maintenance related to utilities, including air compressors, chillers, HVAC systems, ETP, STP, WTP, evaporative units, goods lifts, boilers, and solar PV modules. Additionally, led the successful execution of green building projects, such as PEB structures, civil projects, fire-fighting systems 3. Front Office Management: Monitor front desk staff performance, ensuring they adhere to hotel policies, procedures, and customer service standards. Handle guest complaints, requests, and special requirements in a prompt, professional, and courteous manner. Collaborate with the reservations team to ensure room availability, proper booking procedures, and accurate communication with guests. Manage room allocations, ensuring rooms are prepared and ready according to guest specifications. Maintain and update front office manuals, training materials, and guest service standards. Ensure that front office operations align with revenue management strategies, including up-selling, occupancy optimization, and rate management. 4. Staff Management & Development: Hire, train, and supervise all front office and housekeeping staff, including department heads, supervisors, and operational staff. Develop team members through on-the-job coaching, performance appraisals, and training programs, ensuring career growth and skill enhancement. Conduct regular team meetings and performance reviews, providing constructive feedback and recognition. Create a positive, inclusive work culture that fosters teamwork and collaboration across departments. 5. Budget & Cost Control: Develop and manage the annual housekeeping and front office budgets, ensuring proper allocation of resources. Monitor and control operational costs to meet or exceed departmental budget goals. Ensure efficient use of materials, minimizing waste, and optimizing the use of manpower to maintain cost-effectiveness. 6. Collaboration & Communication: Work closely with other department heads (e.g., F&B, Maintenance, Sales & Marketing) to ensure smooth operations and high-quality service delivery. Communicate effectively with all departments to ensure operational coordination and guest satisfaction. Assist with crisis management or emergency situations in both the front office and housekeeping areas, ensuring quick response and resolution. 7. Compliance & Health & Safety: Ensure compliance with local regulations, fire safety laws, health and safety policies, and environmental sustainability practices. Regularly inspect guest rooms, public spaces, and back-of-house areas for safety, cleanliness, and adherence to safety standards. Ensure all staff are properly trained in emergency procedures and safety protocols. Preferred candidate profile Education: Bachelors degree or equivalent in Hospitality Management, IHM/BHM Experience: At least 6-12 years of experience in hospitality management, with a minimum of 2-3 years in a leadership role overseeing both front office and housekeeping operations. Skills: Strong leadership and team management skills. Excellent communication, interpersonal, and customer service skills. In-depth knowledge of housekeeping and front office operations, standards, and best practices. Budgeting and cost control experience. Ability to handle stressful situations and resolve guest complaints professionally. Familiarity with hotel property management systems (PMS) and housekeeping software. Problem-solving and conflict resolution abilities. Personal Attributes: Strong organizational skills and attention to detail. A customer-centric attitude with a passion for hospitality. Proactive and solution-oriented. Ability to lead by example, motivating and inspiring the team. Flexibility and adaptability in a dynamic work environment. Positive and energetic with a hands-on management style. Working Conditions: Full-time position, with flexible working hours (including evenings, weekends, and holidays as required). Work is performed in both guest-facing areas and back-of-house facilities. Role: Head - OperationsIndustry Type: Facility Management ServicesDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: OperationsEducationUG: BHM in Any Specialization, BHMCT in Hotel Management, Diploma in Any Specialization, B.A in Any SpecializationDoctorate: MPHIL in Any SpecializationKey SkillsSkills highlighted with are preferred keyskillsHotel ManagementFront Office ManagementHousekeeping ManagementHousekeepingHospitality ManagementGuest House ManagementHotelFacility Management
