Showroom Floor Experience Manager(Retail)

Greetings from Synergy Resource Solutions (www.synergyresource.co.in), a leading recruitment consultancy firm.

We are hiring for our client a leading multi-brand premium retail company in field of eyewear & having 7 retail stores in prime locations of Ahmedabad & head office at C G Road.

Designation: Showroom Floor Experience Manager

Reporting: HR

Sector: Retail

Number of positions: 3

Location: 2 stores (Chandkheda,Vastrapur,Ashram Road)

Qualification: Any (Should have excellent hold on English/Hindi/Gujarati language)

Gender: Any

Experience: 4-7 years Should have customer experinece knowledge, handling any kind of customer query with smartness, and person from retail or hospitality industry is preferred. All three Languges should be able to speak Hindi , English and Gujarati is required

Mon to Saturday - 10.30 to 8.45 pm

Sunday - 11 to 8 pm

Week Off - Between Mon-Friday

CTC: INR 40,000 to 45,000/Month (No incentives)

Age between 25-45 years

Roles & Responsibilities:

Supervision:-

• Shop Opening procedures
• Shop Cleanliness, housekeeping, display cleaning, display arrangement
• Shop supplies – sales related; non-sales related
• Shop petty expenses, vouchers

Report Preparation:-

• Shop Supplies, consumables – sales related, non-sales related
• Sales reports
• Accounts reports
• Attendance

Leading team:-

• Supervise the Rotation of staff, take care of reporting time and monitor that.
• Check Grooming standards, and new joiner uniforms
• Conflict Management and Counselling team member in case if there is some change in behavior of the staff that is affecting another staff.
• Team building and maintain team bonding.

Customer Relations:-

• Customer welcome, guiding them towards right person, ensuring they are well attended to
• Attending customer complains
• Ensuring their experience – showcasing, sales process, refraction, dispensing procedures, payment process, invoicing, customer intimations, delivery, etc – is smooth, effortless
• Use client history in the system to enhance the customer’s experience, anticipate their demands, needs and propose proactively, solutions, products and services.
• Seek google reviews
• Proactively approach negative reviewers and try to turn them into positive
• Respond to clients, leads and enquiries promptly
• Develop rapport with customers, engage them in conversations outside the sales process while they wait.
• Manage Valet Services.

Requirements:-

• Should be well conversant in Local language Gujarati, English and Hindi
• Well presentable.
• There will be no targets
• Will be assigned same store
• Should not have any medical issues as this is going to be a standing job.

Candidates matching this requirement can share their updated resume with details of their present salary, expectations & notice period.