Showroom Experience Manager

As a Showroom Experience Manager in the Sales department at a Retail industry in Ahmedabad (Chandkheda, Vastrapur, Ashram Road), your main role is to focus on enhancing customer satisfaction and improving the overall customer experience at the showroom. Key Responsibilities: - Supervise shop opening procedures, cleanliness, housekeeping, display cleaning, and arrangement of displays. - Manage shop supplies including sales-related and non-sales related items, as well as petty expenses and vouchers. - Oversee valet services and ensure smooth operations. - Prepare reports on shop supplies, consumables, attendance, and other relevant aspects. - Lead and supervise the team by managing staff rotation, monitoring reporting times, ensuring grooming standards, and providing conflict management and counseling when necessary. - Build and maintain team bonding for a cohesive work environment. - Handle customer relations by welcoming customers, guiding them to the right person, attending to their complaints, and utilizing client history to enhance their experience. - Encourage customers to leave Google reviews and proactively address negative feedback to improve customer satisfaction. - Respond to clients, leads, and inquiries promptly and engage with customers in conversations to build rapport and enhance their experience. Qualifications Required: - Previous experience in a customer-facing role within a retail environment. - Strong communication and interpersonal skills. - Ability to lead and supervise a team effectively. - Conflict management and problem-solving skills. - Proactive approach to customer satisfaction and service improvement. This role is full-time and permanent, requiring you to work day shifts at the specified locations in Ahmedabad.,