Job
Description
What you will do Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed; Conduct incident analysis, postmortems, and document resolutions for continuous improvement; Engage with Product Management and business partners on system capability, design, and solutions; Work with Development to ensure technical requirements, best practices, performance, and security; Support Project Management with effort estimates, planning, and removing technical roadblocks; Develop key system components, identify reusable modules, and optimize delivery time; Research platform capabilities and opportunities for the eCommerce roadmap; Perform code analysis, develop patches, and implement new platform features; Participate in code reviews, unit testing, and technical validation of updates. Must haves 2+ years of Shopify development experience , with knowledge of Shopify Plus; Proficiency in core JavaScript (or a popular variant) and front-end frameworks; Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies; Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment ; Experience troubleshooting site issues using various tools (commercial/open-source); Strong problem-solving, analytical skills, and attention to detail; Experience with page performance optimization and secure development practices; Knowledge of front-end caching, CDNs, and request-response flow; Familiarity with ticketing systems like Jira; Strong verbal and written communication skills; Ability to work independently and collaboratively in a team; Patience, empathy, and a customer-first mindset; Continuous learning mindset and adaptability to new technologies and procedures; Upper-Intermediate English level. Nice to haves Previous experience in customer service or technical support is a plus; Salesforce Cloud experience.
