Shop Manager/Floor Manager

The Floor Manager at Sadiga Textiles is responsible for overseeing the daily operations of the store floor, ensuring efficient customer service, managing sales staff, maintaining visual merchandising standards, and optimizing sales performance. This role requires strong leadership, organizational skills, and a keen eye for fashion and textile retail trends. Key Responsibilities: Supervise and coordinate the activities of floor staff to ensure excellent customer service and sales performance. Ensure the sales floor is well-organized, visually appealing, and stocked with the latest products. Monitor and analyze sales data to identify trends and implement strategies for improvement. Train, motivate, and mentor staff to enhance performance and ensure adherence to company policies. Handle customer queries, complaints, and special requests professionally and efficiently. Work closely with the inventory team to ensure stock availability and minimize losses. Collaborate with the marketing team to implement promotions and seasonal campaigns. Maintain cleanliness and orderliness of the floor, ensuring compliance with safety and hygiene standards. Conduct regular performance evaluations and provide constructive feedback to staff. Prepare and submit reports on sales, staff performance, and other operational aspects. Qualifications & Skills: Bachelors degree in Business Administration, Retail Management, or a related field (preferred). Minimum of 3-5 years of experience in retail, preferably in textiles or fashion. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Knowledge of retail sales strategies and customer service best practices. Proficiency in inventory management and point-of-sale systems. Ability to multitask and work in a fast-paced environment. Problem-solving skills and the ability to handle difficult situations with professionalism. Benefits: Competitive salary package. Performance-based incentives. Employee discounts on products. Opportunities for career growth and professional development. Cell phone reimbursement. Food provided. Provident Fund. Job Types: Full-time, Permanent Schedule: Day shift. Performance bonus. Work Location: In person. Expected Start Date: 01/04/2025.,