Shift Supervisor

Company Description

Starbucks India, a 50:50 joint venture with Tata Consumer Private Limited, has been serving customers since October 2012. With over 200 stores across various cities in India, including Mumbai, Delhi NCR, Hyderabad, and Bengaluru, the company is part of the globally renowned Starbucks Coffee Company. Known for ethically sourcing and roasting high-quality arabica coffee, Starbucks is a leading retailer of specialty coffee worldwide. Starbucks is committed to environmental sustainability, giving back to communities, and fostering an inclusive and growth-oriented workplace. At Starbucks, employees are referred to as partners, highlighting a culture of teamwork and shared success.

Role Description

This is a full-time, on-site Shift Supervisor role located in Delhi, MI. The role involves supervising shift operations in a fast-paced store environment. Key responsibilities include supporting baristas in delivering exceptional customer service, maintaining operational excellence, monitoring team performance, and ensuring adherence to company policies. The Shift Supervisor will also assist with inventory management, coordinate team schedules, and foster a positive work environment to motivate and engage partners.

Qualifications

• Customer Service and Team Leadership: Ability to motivate and guide a team while maintaining a customer-centric approach.
• Operational Skills: Strong understanding of store operations, inventory management, and adherence to company policies.
• Interpersonal and Communication Skills: Ability to build positive relationships with customers and team members, as well as effective verbal communication skills.
• Problem-Solving and Organizational Skills: Capacity to resolve problems efficiently and manage workloads effectively during busy shifts.
• Previous experience in retail or the food service industry is preferred but not mandatory.
• High school diploma or equivalent qualification is required; additional certifications in hospitality or management are an advantage.
• Flexibility to work various shifts, including weekends and holidays, as required by the role.