Shift Manager - Freight Forwarder

7 - 12 years

7 - 11 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Desired Skills

Travelportal

Qualifications

  • Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory.
  • Bachelor of Commerce

Shift

Rotational 24x7

  • Lead shift operations for FCL, LCL, and Air shipments, ensuring seamless execution aligned with SOPs and service benchmarks.
  • Oversee full shipment lifecycle coordination: booking, pickup, customs, transit, arrival, and delivery.
  • Supervise team workflows and KPIs, ensuring optimal productivity and on-time performance.
  • Act as the first escalation point for operational challenges, guiding swift resolutions.
  • Promote data accuracy and documentation compliance in internal platforms such as BO and Salesforce.
  • Monitor communication across the shift, identify gaps, and escalate recurring issues to the Delivery Manager.
  • Foster a culture of ownership, accountability, and forward thinking.

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