SharePoint Support and Development Professional

•  These roles are crucial for providing ongoing support and development for SharePoint
• This includes troubleshooting issues, managing site collections, permissions, and user access, and ensuring the system is up-to-date with patches and updates
• To deliver reliable, responsive, and secure SharePoint environments by providing expert-level support and continuous development
• These roles ensure optimal system performance, user satisfaction, and alignment with organizational needs

Job Responsibilities

• Technical Support Troubleshoot and resolve SharePoint-related issues including access, performance, and configuration
• Provide Tier 2/3 support for end users and business teams
• Monitor system health and respond to incidents promptly
• Site & User Management Manage site collections, libraries, lists, and content types
• Administer permissions, user access, and group policies
• Ensure compliance with governance and security standards
• System Maintenance Apply patches, updates, and service packs to maintain system integrity
• Perform regular backups and recovery testing
• Document system changes and maintain configuration records
• Development & Customization Build and enhance SharePoint solutions using Power Automate, Power Apps, and SharePoint Framework (SPFx)
• Customize workflows, forms, and dashboards to meet business requirements
• Collaborate with stakeholders to gather feedback and implement improvements
• Develop and maintain PowerShell scripts for SharePoint administration Automate provisioning of sites, users, permissions, and configurations Create scripts for reporting, auditing, and monitoring Maintain version-controlled script repositories (eg, Git) Ensure security and performance best practices Collaborate to identify automation opportunities Collaboration & Training Assist teams in leveraging SharePoint features effectively
• Create user guides and conduct training sessions
• Stay current with SharePoint trends and recommend innovations

To succeed, you will need Educational Requirements

• bachelors degree in Computer Science, Information Systems, or related field
• Microsoft certifications in SharePoint, Power Platform, or M365 are highly desirable
• Strong understanding of SharePoint Online, SharePoint Server, and related technologies
• Personality Requirements Analytical Thinker: Skilled at diagnosing issues and identifying root causes
• Customer-Focused: Committed to delivering high-quality support and user satisfaction
• Detail-Oriented: Thorough in documentation, testing, and configuration
• Team Player: Works we'll in a collaborative environment and shares knowledge
• Adaptable & Curious: Eager to learn new tools and respond to evolving business needs
• In return, we offer Choose your career with us Drive your Career, Explore Opportunities, Realize your Passion