SG-Client Success Manager

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there s really only one: Zones - First Choice for IT. TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The objective of the Inside Sales Representative team is to suggest and streamline practices to provide better transparency, governance and support to Zones India leadership.

• Deliver daily operational support to Sales
• Provide business intelligence through reporting and analysis of key metrics
• Drive issue resolution and focus on operational excellence
• Facilitate cross-departmental operational readiness for new customer on-boarding, large customer engagements and new program on-boarding
• Liaison with personnel both within and outside the organization
• Primary point of contact for sales management escalations

• Create new customers and vendors in CRM
• Create a customer facing Quote and lesioning with Vendor to get competitive pricing
• Enter standard and repeatable Sales and Purchase orders for IT hardware and software products for Singapore based business
• Update new products and prices, remove products (customer s request or end of life) as part of Catalog Maintenance
• Create, maintain, and update SOPs for activities assigned
• Highlight to the Sales team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis
• Act as a liaison between sales and other departments within and outside Zones to remove obstacles, manage escalations, facilitate delivery of service to customers and address issues impacting sales teams
• Work with appropriate departments to identify, fix and fulfill Sales orders and see it through collections
• Manage account specific mailbox and take appropriate actions
• Ensure all assigned duties are completed timely and according to SLA
• Participate in weekly sync calls with Global Engagement team to facilitate communications, continuous improvement, and/or alignment of support
• Publish reports as required to the Sales Team - Requires a lot of manual inputting of data to populate and publish the report
• Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.

What you will bring to the team:

• IT Experience in B2B IT Industry, especially around Digital Workplace Solutions.
• Minimum 3-5 years experience in similar role.
• The candidate should currently be working or should have worked within the last three years in a similar role with a Global IT System Integrator (SI) or IT Solutions Provider, among others.
• Candidate MUST have IT experience especially around Digital Workplace and should have worked in similar role.
• Deep knowledge and experience of Digital workplace and Infrastructure solutions from leading brands.
• Good understanding of Professional, Technical and Lifecycle services to define and propose services for deployments, support, and maintenance.
• Good knowledge and experience of Microsoft 365 product family of productivity software, collaboration and cloud-based services, MSFT Dynamics 365 CRM, and ERP business applications.
• International experience is preferred, ideally Singapore or other ASEAN markets.

Zones offers a comprehensive Benefits package.
While we re committed to providing top-tier solutions, we re just as committed to supporting our own
teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job - its an exciting careers immersed in an inventive, collaborative
culture. If you re interested in working on the cutting edge of IT innovation, sales, engineering,
operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

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